Sometimes even after we set an email sending address as "safe" and never as "junk" in our email software (such as Outlook), email messages continue to get sent to the "junk" folder.
This could be because the Online Exchange Server hosted by Microsoft is still suspicious of the incoming email.
Office 365 provides protection for your email account with automatic filters that divert suspected spam to a separate folder away from the Inbox. While this safeguard is usually helpful, valid emails from companies, colleagues and other contacts may still end up in the spam folder.
Creating a whitelist tells the program which domains it should always allow through and eliminates the possibility of missing legitimate emails. You must log in to Office 365 as an Admin to add domains to the whitelist.
So we needed to white list the domain so that any emails originating from there would bypass the spam filter.
In the Exchange admin center click on Mail Flow.
Next create a new rule by clicking on the + icon and click Bypass spam filtering…
- Select on the *Apply this rule if… for The sender… domain is
- Add the domain you wish to whitelist plus any additional domains you also wish to whitelist.
- Select Stop Processing more rules and then click save.
If you are a Mywebcare customer and we manage your Office 365 account, we can do all of this for you. Please open a ticket and tell us the email address that you wish to have added to your safe senders whitelist.