In order to be able to manage customer's office 365 accounts on their behalf (and charge a management fee in return), we need to be granted "Delegation Rights" by a Global Administrator of the Office 365 account.
It may be that the customer will be able to grant this if they set their own Office 365 account in the past. They'd simply be asked to click a link that we'd provide to them to grant this access to us.
Or. if we've set the account up new, using the Giacomm/Cloud Market portal, we can log in as the global administrator (in a separate browser) and grant delegation rights by using the very same link. The global administrator account is created when a customer account is first created in Cloud Market.
Here are some screenshots showing the various places within the Office 365 Portal where this is done.
